How do I know what an item is worth?
How do I bid?
artnet supplies independent and verified information about the lot, when available, including past auction results. For more information on comparable works and market trends, subscribe to the artnet Price Database
What are bid increments?
Bidding is secure and easy. Simply hover over an artwork on any page and select "Bid Now," or click "Bid Now" on the individual lot detail page. A pop-up will appear, providing you with a suggested bid amount based on the next bid increment. You may also enter a different amount by clicking "Enter a Different Amount" at the bottom of the pop-up screen. Once you click "Confirm," you will be asked to confirm your bid. Please note that in order to bid,
you must first register as a buyer.
How does the SmartBid system work?
Every lot on artnet Auctions has an opening bid, displayed on the lot detail page. If the lot has not yet received a bid, the minimum bid must match the opening bid. Otherwise, the minimum bid has to equal the current bid plus a bid increment.
|Minimum Value||Maximum Value||Bid Increment|
For example, if a lot has a current bid of $1,500, you will have to bid a minimum of $1,500 + $100 = $1,600.
If you enter a bid of less than the minimum bid increment, your bid will not be accepted by the system.
Please contact a member of our client services team
for more details.
How does reserve work with the SmartBid system?
When you bid on a lot using our suggested bid, you are placing a bid based on the next bid increment. If you choose to enter a different bid amount, you will be providing your maximum bid. This is the maximum amount that you are willing to pay for the lot.
If the lot does not have a reserve price, SmartBid will immediately bid on the current bid plus a bid increment. Please note that SmartBid will never raise your bid above the reserve price unless there are competing bids on the lot.
Please find the bid increments below:
|Minimum Value||Maximum Value||Bid Increment|
Can I cancel or retract my bid?
If there are no competing bids, the SmartBid system will automatically bid on your behalf up to the reserve price if your bid amount meets or exceeds the reserve.
How do I view the lots I'm currently bidding on?
All bids are binding and cannot be canceled or retracted. Mistakes can occur, in which case, you must contact a member of our client services team via
, or call +1-877-388-3256 in the United States, or +49 (0)30 209 178-50 in Germany.
Possible reasons for bid retraction or cancelation may include entering the incorrect bid amount (for example: $10,000 instead of $1,000) or changes to the lot description, if those changes were made after the bid was placed.
How do I add or delete lots from My Watchlist?
Go to your My Auctions
page, click "All Buying," then select "Active Bids."
How do I manage notifications for lots on My Watchlist?
You can hover over any lot and click "Add to My Watchlist," which will appear in the top left-hand corner of the image. To see the lots you are watching, go to your My Watchlist page.
If you would like to remove a lot from your watchlist, you can do so by clicking "Delete."
I have a question about an auction lot, what should I do?
Log in to your artnet Auctions account and go to your My Watchlist page. You will be able to select a type of alert for each lot. You can choose between being alerted when the lot closes in 6 hours, 1 hour, or whenever someone else places a bid on the lot.
If you do not want to receive any notifications for lots on your watchlist, unselect all alert options.
What are My Artist Alerts, and how do I subscribe to them?
artnet specialists are available to answer your questions. For more information about a particular lot, simply click "Contact Specialist," found on the top right-hand corner of the lot detail page.
How do I add or delete artists from My Artist Alerts?
My Artist Alerts provide automatic email notifications. Choose the artist(s) you want to follow, and receive email alerts as soon as these artists come up for sale on artnet Auctions. Add the desired artist(s) to your alerts from any lot detail page, and update your artist(s) any time. This service is free of charge.
How do I keep track of which lots I purchased?
Log in to your artnet Auctions account and go to the My Artist Alerts page. From there, you will be able to select the artist(s) you want to follow. After making your selection, you will receive notifications by email whenever artworks by the selected artist(s) come up for sale on artnet Auctions.
You can select up to 30 artists to follow on artnet Auctions. If you would like to follow more artists, or receive notifications when artworks by your favorite artists come up for sale in all auction houses worldwide, you can subscribe to artnet Market Alerts
What is your shipping policy?
To keep track of the lots you purchased, go to your My Auctions page and click "Items Won" or "Items Not Won."
Why did the auction end after its original close time?
Every seller is required to post detailed shipping information for his or her lots. This includes the location from which the item will ship. Typically, buyers are responsible for paying all shipping and insurance costs, which in turn may depend on the distance the artwork will travel and the final hammer price/final bid amount.
As the winning bidder, how can I pay for an item I've won?
If a bid is placed 5 minutes before the auction is set to close, the auction closing will be extended by 5 minutes. When an auction is extended, bidders are notified via email.
Is there a fee to buy?
After the close of an auction, you will receive an automated email from firstname.lastname@example.org if you are the winning bidder. Within that email, there will be a link to log in to your artnet Auctions account and begin the post-sale process.
On your "Items Won" page, you will be prompted to enter your location as well as any applicable tax information, such as a resale certificate or VAT number. Based on this information, the seller will then send you the total cost, which includes the hammer or Acquire Now price plus any applicable taxes. In addition, they will send you payment instructions based on their preferred payment methods.
Once you confirm that payment has been sent, you will have access to the Shipping Tools page. On this page, you may request quotes from artnet's preferred art shipper. Please note that it is your responsibility to pay the shipper directly for all shipping and insurance costs.
What is Buyer's Premium? How am I charged for this?
artnet collects a 20% Buyer's Premium on all lots.
artnet Auctions is in US dollars ($), how do I convert currencies?
This is a commission that the buyer pays on all winning transactions. artnet collects a 20% Buyer's Premium on all lots. If you are the winning bidder, your credit card on file will be charged with the Buyer's Premium when the auction closes.
If the charges are declined, artnet will contact you via email. Please make sure your email address is accurate, as it is the primary means by which the artnet Auctions team communicates with you.
Should you have any questions, contact us via email
, or call +1-877-388-3256 in the United States, or +49 (0)30 209 178-0 in Germany.
Currently, all items must be listed in US dollars ($). For currency conversion, please visit xe.com