Most frequently asked questions about the Market Alert

1. What is the Market Alert?

Subscribers to the Market Alert receive email notifications of any new artworks by a particular
artist offered by our 2,200 Gallery Network members or offered for sale in upcoming auctions. The
emails are sent out every morning (NY time), listing all new works added to our site the day
before. This means that as soon as we receive upcoming auction lot information from an auction
house and put it online, you will be notified personally instead of needing to check artnet’s
“Upcoming Auctions” page periodically. It works the same for artworks from the
Gallery Network: You could come to the site periodically and do a search for “picasso”
to see the newest offerings, but with Market Alert you don’t have to. We will bring the
artworks to you.

For 19.95 US$ per month, you may receive emails for up to 30 artists. For each artist, you have the
option to be notified of works in “all media” or only particular media such as paintings or prints.
You may change your 30 artists or their media as often as you like for no extra charge. The
monthly subscription automatically rolls over each month and is charged to your card unless you
cancel it.

2. How do I subscribe to the Market Alert?

Click on the “Join Now” link at the top right of the artnet homepage. Here you will see a list of services to sign up for. Please click on “Market Alert.”



Step 1:	Select a Type of Subscription This link will take you to the first step of the subscribing process: Choose a subscription. Please be sure you are on the “Market Alert” tab towards the top of the page. Here you will see the service description and pricing for the Market Alert subscription. After reviewing the information click the orange Add to Cart button if you wish to proceed with purchase.
Step 2:	Review Your Order This step will help you review the services you have requested to purchase. If you wish to remove a subscription, simply click the appropriate box in the Remove column and click the orange Update Cart button. If you wish to make further purchases, select the desired service from the beige “Add Another Service” box. When you have reviewed your final selection, please click the orange Next button.
Step 3:	Enter your Billing Information The third step of the registration process will ask for your billing information. Any field marked with a star is required to continue the process. Please enter a valid email address so that we can contact you in the event that your credit card expires. This address will be where all Market Alert messages are sent. The Username and Password must be a minimum of four characters. The Password hint will be given to you in the future if you forget your password. Please be sure that your username, password and password hint are all different, or you will not be able to continue. You must also confirm that you have reviewed and that you accept artnet’s Terms and Conditions. Click Next at the bottom of the page to go on to the next step. If you wish to cancel the transaction, please click the “Cancel This Sign Up” button. If you have missed a required field, or have entered a username that is already in use, you will be asked to fix the fields highlighted in yellow before you continue on to the next step.
Step 4:	Review and Complete your Order On this page you will see a summary of the service(s) that you selected and the billing information that you entered. Please review carefully. If any information is inaccurate or missing, click the Edit Info button to go back to the billing page and then edit changes. If everything looks correct, please hit the Purchase button at the bottom to charge your credit card and finalize your order.
Step 5:	Print receipt Once you have purchased your order you will be taken to a confirmation page that you can print for your records and an email will be sent to verify your first monthly charge. Click Continue to go to your Member Services Home and begin using your new subscription. *Note: If you already have a username and password and wish to purchase another subscription, login with your existing username and password and click on the type of subscription that you want under “Buy a Service” – this will take you through a similar sign-up process without requiring you to create a new username and password.

3. What type of artworks/auction lots will I not see in my alerts?

You will see all the same information that is listed on our website: All artworks of any price offered in our Gallery Network and Price Database. However, please note that our Price Database excludes works that fail to meet basic attribution and price criteria that artnet.com has defined for all auction records. artnet.com does not keep a record of:

 Single prints, photographs, posters, books, and ceramics with a low estimate below $300.00
 Other works such as Japanese prints, pairs, sets, suites, or portfolios of prints with a
low estimate below $500.00.
 Artists' sketchbooks or albums with a low estimate below $2000.00
 Artists known as Master or Monogrammist with a low estimate below $2000.00
 Artists known only by initials, nationality, or period with a low estimate below $2000.00
 Artists with a qualified name. e.g. after, attributed to, follower of, circle of, school of,
manner of, student of, studio of, style of, workshop of, with a low estimate below $2000.00
 Incomplete suites or portfolios of prints with a low estimate below $10,000.00

4. What if I can’t find the name of an artist I’m looking for?

This probably means he/she is not in our database yet because he/she has not had any works
come up at auction or for sale at our member galleries. If you are unsure, please ask for
assistance at 212-497-9700 option 4 or .

5. What if I only want to try the Market Alert for one month?

If you would like to use the Market Alert for only one month, you must cancel the service before
the renew date listed on your Member Services page. If you cancel before the renew date, your
service will remain active until the renew date, at which time your subscription will not be
renewed.

6. What if I only want one or two artists right now? Do I still pay 19.95 US$/month?

Yes. There is only one subscription level available for Market Alert.

7. If I accidentally choose more than 30 artists, will I be charged extra?

No. After 30 artists are chosen, the screen will not allow you to choose any more, so you will never
be charged more than the flat fee of 19.95 US$ per month for each Market Alert account.

8. Do I need JavaScript turned on in my browser? If so, how do I do this?

JavaScript
artnet uses JavaScript to enhance the user's browsing experience. Most common browsers
(e.g. Internet Explorer, Firefox) already have JavaScript turned on by default so your
there's no configuration necessary. If you suspect that JavaScript was turned off in browser,
please follow these instructions to turn it on:

With Internet Explorer 6 and 7 (Windows):

1. Click on the Tools menu.
2. Select Internet Options.
3. Click on the Security tab.
4. Click on the button Custom Level... located at the bottom of the window.
5. Scroll down until you see Scripting. It should be near the bottom of the list.
6. Under Active scripting, make sure the option Enable is chosen.
7. Click OK. Click OK again to close the Internet Options.


With Internet Explorer 5 (Macintosh):

1. Click on Preferences in the Edit menu.
2. Click on Web Content under the Web Browser option.
3. Under Active Content, click the checkbox Enable scripting.
4. Make sure Java is enabled.
5. Click OK.


Firefox 2.x.x and 3.x.x (Windows):

1. Open Firefox
2. On the Tools menu, click Options.
3. Click on the Content icon.
4. Check the box next to Enable JavaScript.
5. Click the Advanced button to open the Advanced JavaScript Options box.
6. Check the boxes under Allow scripts to section that you want to allow.
7. Click OK. Click OK again to close the Options box.


With Firefox 2.x.x and Higher (Macintosh):

1. Click on Firefox and select Preferences.
2. Click on the Content tab.
3. Ensure that Enable JavaScript is checked.
4. Close the window.
5. Quit/exit Mozilla Firefox after you change settings and then re-start the application.


With Safari (Macintosh):

1. Click on Safari, then select Preferences.
2. Click on the Security tab.
3. Under Web Content, ensure that Enable plug-ins and Enable JavaScript are checked.
4. Close the window.
5. Quit/exit Safari after you change settings and then re-start the application.

9. I already have a subscription but I am having trouble logging in. What can I do?

Here is a brief list of common login issues and solutions:



1.	Is the caps lock key currently turned on? Your login information is case specific. Please make sure that you are using the correct letter cases for your password.
2.	What time and date does your computer’s clock currently show? If the time or date is incorrect artnet will not be able to log you in for security reasons.
3.	Have you recently cleared your cookies and cache of temporary data? artnet uses what are called session cookies to recognize that you have logged into the site. Depending on your personal browsing patterns you may need to clear your cookies in order to login to artnet.
4.	You may need to configure your browser to have the correct security settings. Please follow this guide to show you how to turn these settings on.

10. I logged into my artnet account, but my Market Alert account is no longer listed under “Your
      Subscribed Services.” Where did it go?

If there was a problem with your credit card (e.g. it expired, you were over your credit limit, etc.)
and we were unable to renew your service, it will automatically be removed from your list of subscribed
services after the normal renew date. To restore service, you must re-subscribe to the Market Alert. If
your card is about to expire, a warning email will be automatically sent to notify you.

11. My subscription is currently active, but I’m not receiving any Market Alert emails. Why?

Some email programs have very strict rules for accepting emails to the Inbox, and you may need
to add artnet’s email address to your “Contacts” list so that your email does not think your
Market Alert emails are Junk Mail. Add the address to your
Contact list.

12. How do I update my credit card information?

You can update your credit card information online.

Step 1:	Click the “login” link at the top of the artnet homepage and log into your account. This will bring you to the Member Services Home page.
Step 2:	On this page, you will see a box titled “My Account,” under which you will see “Update Account Info.” Under this heading you can select “Update Billing/Contact Info” to change your billing information.
Step 3:	Enter your updated information and click the orange button labeled “Update” to save all changes. Your information will be updated and you will be taken back to the Member Services Home page. *If your subscription has recently closed due to billing issues, please click on the orange Renew button listed under the name of your previous subscription and enter updated billing information.

13. How do I cancel my service?

You can cancel any self-renewing subscription by logging into your Member Services page.

Step 1:

Click the red word “login” on the upper center of the artnet. Type in your username and password, and click the red “login” button. This will bring you to the Member Services page.

Step 2:

On the Member Services page, you will see under the headline “My Current Subscriptions” all current subscriptions (i.e. Individual Rollover, Professional Rollover, Market Alert, etc.) Beneath each service you will see a red “Cancel” button. Click on the red “Cancel” button, and you will see a pop-up window that asks “Are you sure you want to cancel this service?” Click OK. On the Member Services page, you will now see “Subscription Status: Set to be Canceled” with the phrase “Subscription Cancels: mm/dd/yyyy.” You will continue to receive Market Alerts until the cancellation date. Your service will then be cancelled and you will receive a confirmation e-mail to the address associated with your account.

14. What is artnet’s refund policy?

Refunds are only issued within three months of the charge date. Charges older than three months
are considered indisputable. The maximum refund, regardless of reason, is three months worth of
a subscription.

Refunds are granted in the instance that:

1. artnet has erroneously charged a client.
2. A client has requested cancellation by phone or email and it has been recorded in artnet’s
Phone Records but the account was not cancelled.

Refunds are not issued when:

1. A client is unaware of the automatic renewal policy on any applicable subscriptions.
2. A client is unhappy with the quality of the service, information in the database, or timing of
the market alerts.
3. A client has used the subscription (such as having done Price Database searches).
4. A Market Alert subscriber fails to enter the artists into her/his profile and no alerts are sent.
5. A Market Alert subscriber does not give a valid email address.
6. A customer has more than one Price Database account but each is under a different
username.
7. A client wants to upgrade Price Database accounts, but has used the original account prior
to the upgrade request.

Our customer service is available as follows: