Frequently asked questions about the artnet iPhone App

What is the artnet iPhone App and what are its features?

    The artnet iPhone App can be downloaded free of charge from the Apple App Store and installed on your iPhone, iPad or iPod touch. The App syncs via Wi-Fi or cellular network and downloads artnet directly to your device.

    Version 3.0 of the artnet iPhone App features:

    artnet Auctions: 24/7 online auctions of modern and contemporary fine art. Browse live auctions, bid on the go, respond to your messages and contact your Buyer and Seller from your iPhone.

    artnet Price Database: The valuation tool of the art professional. Search the premiere color-illustrated archive of fine and decorative art auction sales results from over 550 international auction houses since 1985.

    artnet Magazine: The most widely read art publication. Get the insider's guide to the art market with daily news, reviews and features by renowned writers in the art community.

    artnet Artists A–Z: The art market at your fingertips. Find artworks by more than 200,000 artists in international galleries and auction houses. Search comprehensive information including sale information, artist biographies, price trends and events.

How do I install the artnet iPhone App?

    Visit the App Store by tapping the App Store icon on your iPhone, iPad, or iPod touch or downloading the application through iTunes.

    Search for artnet or find it in the alphabetical list of applications. Follow the on-screen install instructions. When the installation is complete, simply tap the artnet icon on your device to access the application.

What devices will the artnet App work on?

    Currently the artnet App works on any iPhone, iPad, or iPod touch with operating system version 3.1.2 and higher. To determine your device's O.S., go to the "Settings" area on the iPhone or connect it to your computer and view on iTunes. Please check back as we are actively working to expand device coverage.

Is the artnet iPhone App free?

    Yes! The artnet iPhone App is free to download and use.

    Please note that like all mobile applications, the artnet iPhone App requires either a Wi-Fi or cellular network connection to access and download content. Please check with your carrier to see if you will be charged for usage, especially while traveling.

How do I refresh data on the artnet iPhone App?

    The data and images refresh every time you open the artnet iPhone App, load a new page, or manually refresh by clicking the curved arrow or "refresh" button where available.

How do I update the artnet iPhone App to sync with the artnet website?

    To sync the data and images with the artnet website, press the curved arrow or "refresh" button where available. A new sync will also be initiated each time you open the application and syncing occurs periodically while you use the artnet iPhone App.

    It is required to keep your connection while syncing and you must leave the artnet iPhone App open. If syncing is interrupted to use another application, to receive a phone call, or if the phone battery dies, you will need to relaunch the artnet iPhone App and restart the synching process.

    Please note: all synchronizations are reliant on network connectivity to Wi-Fi or to a cellular network. Charges from your Wi-Fi or cellular provider may apply and you should check with your provider for details.

Can I use the artnet iPhone App when traveling?

    Yes, but note that in the absence of a Wi-Fi connection, the artnet iPhone App uses your phone's cellular network connection to access and download content. Normal or additional rates or roaming charges may apply while traveling. Check with your cellular provider.

Why isn't the content being updated?

    If your content is not updating, first try re-syncing as described in "How do I update the artnet iPhone App to sync with the artnet website?"

    If this does not work, check your Wi-Fi or cellular connection. You can also try restarting the application or deleting and reinstalling the application.

Will artnet add new features to the artnet iPhone App?

    Yes, we are actively working to add more features and other premiere artnet products. Please check for updates in the App Store. Certain products or features will require registration or a subscription with artnet.

How do I submit feedback or questions about the artnet iPhone App?

    Please submit feedback or questions by clicking here.

Is my information secure when using the artnet iPhone App?

    Yes, all information is sent over https protocol and is encrypted for your security.

    artnet takes data security very seriously. For more details, please see our Privacy Policy.

Does the artnet iPhone App include advertisements?

    Yes. Advertisement banners can appear on some pages of the artnet iPhone App. You can hide any advertisement by tapping the "X" on the right-hand corner of any advertisement.

    Clicking on an advertisement will open your browser inside the artnet iPhone App. You can click the "Back" button at the top of the page at any time to return to the App. Please see the artnet iPhone App License agreement in the application or on iTunes for details on leaving the artnet iPhone App.

How do I remove the artnet iPhone App from my iPhone?

    To remove the artnet iPhone App, follow the same procedure that you use for other iPhone applications. Press and hold the artnet iPhone App icon until it begins to wiggle. Press the "X" in the corner of the icon and confirm the deletion in the window that appears.

How do I contact artnet?

    If you are having problems with the artnet iPhone App, please contact us via email or call us at:

    NY: +1-212-497-9700
    US: +1-800-4-ARTNET
    Germany: +49 (0)30 20 91 78 0
    France: +33 (0)1 42 86 67 10

    Please have ready the version of your mobile device and version of the artnet iPhone App you are using.