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artnet Market Alert | FAQ

Most frequently asked questions about the artnet Market Alert

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1. What are Market Alerts?

    artnet Market Alerts are subscription-based email notifications, announcing when new artworks by chosen artists are offered for sale on artnet Auctions, in auction houses worldwide, or in artnet Galleries. The emails are sent every morning (EST), listing all new artworks published on artnet which meet your preferences and filters. This means that as soon as artnet receives upcoming auction lot information from an auction house and lists it online, you will be personally notified by email instead of having to check the Upcoming Auctions and Recent Auction Results pages on artnet Auctions or artnet Galleries. With artnet Market Alert, you receive customized information directly in your inbox.

    The email notifications also include upcoming art events and auctions from the artnet Calendar, which match your preferences.

    For all levels of subscriptions, you can also choose to receive additional alerts of recent auction results for the artists you follow, sent in separate, dedicated emails. For more details on how this feature works, please see question 4.

2. What are the differences between Market Alert 30 and Market Alert 50?

    The difference between both subscription levels is the maximum number of artists you can track, and the monthly fee charged for it:

    Market Alert 30 allows you to receive notification on up to 30 artists for US$19.50 per month
    Market Alert 50 allows you to receive notification on up to 50 artists for US$29.50 per month

    Both subscriptions allow you to receive email alerts whenever a new artwork by one of the artists you selected comes up for sale on artnet Auctions, in auction houses worldwide, or in artnet Galleries.

    For each artist you have the option to track all artworks or only a particular medium, such as paintings or prints.

    You can narrow your preferences by indicating the artwork sizes and estimate price ranges you want to follow.

    You are notified whenever a new upcoming event (auction or gallery exhibition) is published on the artnet Calendar. You can narrow your event preferences by category (such as American Art or Contemporary Art), by country, or by gallery or auction house.

    You may change the artists and the selected media as often as you like for no extra charge. You may add the feature Auction Results Alerts to either subscription level. See question 4 for more details on this feature.

    Both subscriptions automatically renew every month unless canceled. You can cancel your subscription any time.

3. How do I subscribe to the Market Alert?

    Subscribe to Market Alert 30 or to Market Alert 50 from the Market Alert product page.

    Select a type of subscription, Market Alert 30 or Market Alert 50. You will see the product description and pricing for all subscriptions. Click “Subscribe Now” to proceed with the purchase.

    You can also add a feature to your main subscription to receive recent auction results for the artists you follow. To do so, select “Add Auction Results Alerts” before clicking “Subscribe Now.” This option is also available in Step 2. See question 4 for more details about this feature.

    Then follow the 3 steps of the sign-up process.

    For more details on the sign-up steps, visit the My Account FAQ.

    *Note: If you already have a username and password and wish to purchase another subscription, login with your existing username and password and click on the type of subscription that you want. This will take you through a similar sign-up process without requiring you to create a new username and password.

4. What is the feature “Auction Results Alerts,” and how do I subscribe to it?

    Subscribing to this feature allows you to receive alerts by email whenever new auction results for artists you follow are published on artnet. These notifications cover sold prices at artnet Auctions as well as in leading international auction houses published in the artnet Price Database. The information will be sent to you in a separate, dedicated email.

    If you already have a Market Alert subscription and would like to add Auction Results Alerts to your current subscription, select “Subscribe” on your Member Services page. You can also add results to your current Market Alert subscription from the Market Alert Product Page by clicking “Add Results Now.”

    If you do not currently have a Market Alert subscription, go to the Market Alert product page, and check the “Add Auction Results Alerts” box before clicking “Subscribe Now.” On Step 2 of the purchasing process, you will also have the option to add Auction Results Alerts to your cart.

    Please note that Auction Results Alerts is an optional feature available only to Market Alert 30 or Market Alert 50 subscribers. If you are only interested in auction results, subscribe to the artnet Price Database.

    The Auction Results Alerts feature carries an additional monthly fee of US$14.50, and renews automatically with your main Market Alert subscription, unless canceled. You can cancel this feature any time.

    Prorated billing: If you enable this feature on a different day of the month than when your main Market Alert subscription renews, you will only be charged a prorated amount until your main subscription renews. At that time your credit card will be charged for both the subscription and the feature on the same date. See question 20 to know more about how to cancel this feature.

    Please also see artnet Terms and Conditions for more details.

5. How do I add artists to follow in my Market Alert?

    To add artists to your Market Alert, go to your Member Services Page and click “Add/Remove Artists” under your current active Market Alert subscription.

    On the Add Artists tab, you will be able to select the artists you want to follow. You will then be notified when an artwork by these artists is published on artnet.

    To select an artist, enter at least three characters in the artist search field and then select the artist’s name auto-suggested in the drop-down list that appears.

    For each artist, you can select one or more media to narrow your preferences. Hit Add Artist to complete.

    On the other tabs, you may edit your filters, and view or remove artists from your Market Alert. Removing an artist means that you will not be notified anymore about artworks by this artist published on artnet.

    Please note: Information will be emailed on a daily basis, but you will only receive emails when artworks matching your preferences are published. You may update the artists followed and filters as often as you like without extra charges from your Member Services page.

6. What type of information will I not find in my alerts?

    In Market Alert emails you will see the same information that is listed on the artnet website as soon as it is published: artworks offered on artnet Auctions, in artnet Galleries, and in the artnet Price Database.

    Please note that the artnet Price Database excludes artworks that fail to meet basic attribution and price criteria for auction records. For more details, please visit the Price Database Fine Art and Design FAQ page.

    In the same Market Alert email you will also receive notifications about upcoming exhibitions at galleries and sales in auction houses worldwide.

    If you subscribe to the Auction Results Alerts feature, you will receive a separate, dedicated email with recent auction results for artists you follow, whenever these results are published on artnet. These auction results are directly extracted from the Price Database. The artnet team publishes results as soon as they are made available by the auction houses, and is therefore not responsible if some auction results are not available, or published with a delay.

7. What if I cannot find the name of an artist I am looking for?

    This probably means this artist is not in the artnet Price Database yet because he/she has not had any artwork come up at auction or for sale at artnet Galleries.

    If you have questions, please call artnet customer support at +1-212-497-9700, option 4 or email us.

8. What if I only want to try the Market Alert for one month?

    If you would like to try the Market Alert subscription for one month only, you must cancel the service before the renewal date listed on your Member Services page. If you cancel before the renewal date, your service will remain active until the renewal date, at which time your subscription will not be renewed.

    Similarly, if you want to add the Auction Results Alerts feature to your Market Alert subscription for one month only, you must cancel the feature before the renewal date listed on your Member Services page. If you cancel before the renewal date, the feature will remain active until the renewal date, at which time it will not be renewed.

9. If I only want to follow one or two artists, only auction results, or upcoming events, do I still need to pay the full price subscription fee?

    There are only two subscription levels for artnet Market Alert:
    Market Alert 30 with up to 30 artists
    Market Alert 50 with up to 50 artists

    If you only want to be notified about upcoming art events, you need to subscribe to one of the two above listed levels of subscriptions.

    If you only want to be notified about recent auction results, you also need to subscribe to one of the two above listed levels of subscriptions, as the Auction Results Alerts feature is only available to Market Alert 30 and Market Alert 50 subscribers.

10. If I accidentally choose more than the maximum number of artists, will I be charged extra?

    No. When the maximum number of artists has been selected, the screen will not allow you to choose any more, so you will never be charged more than the monthly fee for each Market Alert account.

11. What if I want to follow more artists?

    If you currently subscribe to artnet Market Alert 30, you can upgrade to Market Alert 50, which allows you to follow up to 50 artists instead of 30.

    If you want to follow more than 50 artists, you can subscribe to multiple Market Alerts with the same username and password.

    For example, if you want to follow 80 artists, you can subscribe to one Market Alert 30 and one Market Alert 50.

    If you want to follow 100 artists, you can subscribe to two Market Alert 50 subscriptions.

    See question 12 for more details.

12. Can I subscribe to more than one Market Alert with the same username?

    Yes.

    If you already have a Market Alert subscription and wish to purchase another one with the same username and password, log in first with your current username and password, and go to the Market Alert product page. You can also log in from the product page.

    Select the type of subscription you would like to add, and click “Purchase Now.” This will take you through the sign-up process without requiring you to create a new username and password.

    You can also contact artnet customer support at +1-212-497-9700 option 4, or email us.

13. My subscription is currently active, but I’m not receiving any Market Alert emails. Why?

    Some email programs have very strict rules for accepting emails to the inbox, and you may need to add artnet’s email address to your “Contacts” list so that your email does not think your Market Alert emails are Junk Mail. Add the address to your Contact list.

14. How do I find out more about My Account, sign-up, billing information, technical issues, or the artnet Refund Policy?

    For information on Value Added Tax, or VAT ID, visit the Value Added Tax FAQ.

    For questions about billing information, currency, JavaScript, passwords, and refunds, visit the My Account FAQ.



If you have further questions, please email us at support@artnet.com or call +1-212-497-9700.

Our customer support team is available as follows:

USA:
+1-212-497-9700
+1-800-4-ARTNET
Monday–Friday 9 a.m.–5 p.m. (EST)
Saturday 10 a.m.–6 p.m. (EST)
Germany:
+49 (0)30 20 91 78 0
Monday–Friday 9 a.m.–6 p.m. (CET)



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