Most frequently asked questions about artnet

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1. Do I need to login to use artnet?

Many of artnet's services are free and do not require a login, such as:
Artists Directory
Galleries Network
Auction House Directory
Events Calendar
artnet Magazine

Services which require a login/subscription are:
artnet Price Database
Market Trends Reports
Market Alert Emails

2. How do I learn the value of a particular artwork?

Step 1:	Begin by doing a basic search for your artist to get an overview of his/her works. Type the artist's name into the search box at the upper right of artnet's page, or through the Artists Directory.
Step 2:	On that artist's summary page, you'll find artworks for sale at galleries and upcoming auctions to gain some idea of the current market price. For example, see Milton Avery.
Step 3:	The artist's summary page will also tell you how many past sale results artnet's Price Database contains by this artist. The Price Database is a comprehensive illustrated archive of 2.9 million auction lots from 500 international auction houses since 1985. It allows you to independently research sold prices of similar works by that artist to compare to yours. You can search by just artist name, or narrow your search down to works of a certain medium, size, particular work dates, title keywords, etc. The Price Database requires a subscription. Visit the Price Database to learn more.
Step 4:	If you'd like some expert help valuing your artwork, consider purchasing an artnet Estimate Report prepared by one of our curators using auction results in the Price Database.
Step 5:	For in-depth analysis of all auction sales of a particular artist, consider purchasing a Market Performance Report.

Note: To authenticate and appraise your artwork, you can use artnet's search engine to find appraisers among our member galleries & dealers. Type "appraisals" for example, and you'll find a list of galleries who offer appraisal services. Also, try our Art Services listings for appraisers and art consultants.

3. Can I be notified when artworks by a specific artist are for sale at auction or in galleries?

Yes, through our Market Alert Email service. Choose up to 30 artists from artnet's database of 180,000 international artists. Select by artist and medium, then receive email alerts when works of art become available that match your criteria. For more information visit Market Alert Emails.

4. I found an artwork for sale that I'm interested in. Who should I contact?

Please contact the gallery who listed the work online. Contact information for the gallery can be found under the enlarged view of the artwork. Click "send email" to send a direct message to the gallery, or call the phone number listed.

5. I'd like to find potential buyers for an artwork I own. Where do I look?

Find your artist in the Artists Directory or search engine, and visit his/her artnet homepage. If any dealers are advertising an interest in purchasing works by this artist, they will be listed here under "Dealers wanting to buy". If none are listed, you might look at the list of "Dealers selling" because dealers who frequently sell an artist may also be interested in buying as well. Either list can be sorted by location so you can find dealers in your area.

If you are a dealer, set up a Gallery Website so that you may continuously advertise your inventory.

Also consider buying a banner advertisement across the top of that artist's page or on the artnet search engine results page for any specific name or phrase. To learn more about banner advertising, click here.

6. How do I set up an artnet Gallery Website?

To learn more about becoming part of the Galleries Network, click here.

7. I'm an artist seeking representation. May I contact artnet's member galleries?

artnet asks that artists respect our member galleries' busy schedules and refrain from contacting them about your work unless they specifically mention on their site that they are looking for new artists. Please also be sure only to approach galleries who specialize in Emerging or Contemporary art, not those who deal exclusively in Old Masters or Modern art for example.

8. How do I subscribe to the artnet Price Database, Market Alert, or purchase Market Performance Reports?

Step 1:	First you must create a username and password. Click on the orange "Login" button. This takes you to the Members Login page on which, under the "Submit" button is the orange button that says "Sign up now." Please click this button and fill in the fields to create a Username and Password. These each must be at least 4 characters long. Please also enter a valid email address so that we can contact you in the event that your credit card will expire.
Step 2:	Once you are logged in, you are first taken to the Member Services page. Under "available services to add" you will see a link with the text "Price Database." Click this link, and it will take you to the Service List page.
Step 3:	On the Service List page, you will be presented with a list of the types of Price Database accounts and available artnet Market Performance Reports. For the Individual and the Professional Rollover Price Database Accounts, and to purchase up to 100 artnet Market Performance Reports, you can subscribe online. Click on the service you would like, and it will take you to a page where you can enter your billing address and credit card information. If you are interested in the Price Database without images, you may choose "One Day Pass (without images)" or "Researcher Yearly (without images)." These both offer the same amount of information as the normal subscription but they do not come with pictures of the art. For Institutional (greater than 360 searches per year) and IP Restriction Price Database accounts, please contact us at 212-497-9700 or email us.
Step 4:	Enter your billing address and credit card information. When it is complete, click the "Submit" button toward the bottom of the page. You will then be taken back to the Member Services page and your new service will be listed under "Your Subscribed Services." If you are not taken to the Member Services page, please look for a note written in Red at the bottom right corner of the page. This will explain if there was a problem charging your card, for example you were missing your Zip Code, and then you must make the necessary changes for the charge to go through. Please do this and then hit "Submit" once more.

9. I already have a subscription but I am having trouble logging in. What can I do?

You may need to configure your browser to have the correct security settings. Please follow this guide to show you how to turn these settings on.

10. I only signed up for a one-month Price Database or Market Alert account, but my credit card has been billed this month. Why was I charged again?

As stated in the "Service Description," both the Individual Rollover and the Professional Rollover automatically renew every month. There is no one-month subscription. If you would like to only use the Price Database for one month, you must cancel the service before the renew date listed on your Member Services page. If you cancel before the renew date, you will be able to access the Price Database until the renew date, but your subscription will not be renewed.

11. I logged into my artnet account, but my service is no longer listed under "Your Subscribed Services." Where did it go?

If there was a problem with your credit card (e.g. it expired, you were over your credit limit, etc.) and we were unable to renew your service, it will automatically be removed from your list of subscribed services after the normal renew date. To restore service, you must re-subscribe to the Price Database or artnet Market Performance Reports. If your card is about to expire, a warning email will be automatically sent to notify you.

It is also possible that you have used all of your artnet Market Performance Reports in the package you purchased. In this case, all of your reports will still remain under "My Saved Reports" for one year from the date of each report purchase. You can easily purchase more reports with your existing account information.

12. In addition to my normal monthly charge for my Price Database Subscription, there is a second charge of a different amount on my credit card. What is this second charge?

If you go over your allotted monthly searches (10 per month for Individual Rollover, 30 for Professional Rollover) you are automatically charged for each additional search. If you have an Individual Rollover account, it is $3.50 for each additional search. If you have a Professional Rollover account, it is $3.25 each for the additional search. The extra charges appearing on your credit card statement are for the previous month (i.e. your bill will show your monthly fee for the current month and the extra charges from the previous month). Local sales taxes may apply.

13. How do I update my credit card information?

To update the card information on your Price Database, Market Alert, or Market Performance Reports account, please follow these steps:



Step 1 :	Click the "login" button on the upper right corner of the artnet homepage and log into your account. This will bring you to the Member Services page.
Step 2 :	On the Member Services page, you will see a link with the text "edit profile" underneath the name of your service. Click on the "edit profile" link and you will be taken to a page displaying your billing address and credit card information.
Step 3 :	Enter your updated information and click the "submit" button. Your information will be updated and you will be taken back to the Member Services page.

*To update the card information for your artnet Gallery Website, please contact the Account Coordinator in charge of your account or email us and your message will be passed on to the appropriate person. You may also call 212-497-9700.

14. How do I cancel my service?

To cancel your Price Database, Market Alert, or Market Performance Reports account, please follow these steps:



Step 1 :	Click the "login" button on the upper right corner of the artnet homepage and log into your account. This will bring you to the Member Services page.
Step 2 :	On the Member Services page, you will see a link with the text "edit profile" underneath the name of your service. Click on the "edit profile" link and you will be taken to a page displaying your billing address and credit card information.
Step 3 :	On this Billing Page, there is a button toward the bottom of the page with the text "cancel service." Click on this button, and you get a pop-up window that asks "Are you sure you want to cancel this service?" and click OK. Then you will be taken back to the Member Services page. Your service will have been cancelled; you will receive a confirmation email to the address that you gave artnet. On the Member Services page, where it used to say "Next Renewal Date is xx/xx/xx," it will now say "Service will be cancelled on xx/xx/xx" (where "xx/xx/xx/" is the date on which the service will be cancelled in red). You can continue to use any remaining searches until the cancellation date and you will still be charged for searches over your limit.

*To cancel your artnet Gallery Website, please contact the Account Coordinator in charge of your account or email us and your message will be passed on to the appropriate person. You may also call 212-497-9700.

15. What is artnet's refund policy?

Refunds are only issued within three months of the charge date. Charges older than three months are considered indisputable. The maximum refund, regardless of reason, is three months worth of a subscription.

Refunds are granted in the instance that:
1. artnet has erroneously charged a client.
2. A client has requested cancellation by phone or email and it has been recorded in artnet's Phone Records but the account was not cancelled.

Refunds are not issued when:
1. A client is unaware of the automatic renewal policy on any applicable subscriptions.
2. A client is unhappy with the quality of the service, information in the database, or timing of the market alerts.
3. A client has used the subscription (such as having done Price Database searches or purchased an artnet Market Performance Report).
4. A Market Alert subscriber fails to enter the artists into her/his profile and no alerts are sent.
5. A Market Alert subscriber does not give a valid email address.
6. A customer has more than one Price Database account but each is under a different username.
7. A client wants to upgrade Price Database accounts, but has used the original account prior to the upgrade request.

16. Do I need JavaScript turned on in my browser? If so, how do I do this?

JavaScript
artnet uses JavaScript to enhance the user's browsing experience. Most common browsers (e.g. Internet Explorer, Netscape, Firefox) already have JavaScript turned on by default so there's no configuration necessary. If you suspect that JavaScript was turned off in your browser, please follow these instructions to turn it on:

With Internet Explorer 5 and 6 (Windows):

1. Click on the Tools menu.
2. Select Internet Options.
3. Click on the Security tab.
4. Click on the button Custom Level... located at the bottom of the window.
5. Scroll down until you see Scripting. It should be near the bottom of the list.
6. Under Active scripting, make sure the option Enable is chosen.
7. Click OK. Click OK again to close the Internet Options.

With Internet Explorer 4 (Windows):

1. Click on the View menu.
2. Click on Internet Options.
3. Under Set the security level for this zone, make sure Custom (for expert users) is chosen.
4. Click on the Settings button.
5. Go down the list near the bottom and make sure Active scripting is chosen.
6. Click OK. Click OK again to close the Internet Options.

With Internet Explorer 5 (Macintosh):

1. Click on Preferences in the Edit menu.
2. Click on Web Content under the Web Browser option.
3. Under Active Content, click the checkbox Enable scripting.
4. Make sure Java is enabled.
5. Click OK.

Netscape 7 (Windows):

1. Click on the Edit menu at the top.
2. Click on Preferences.
3. Click on Advanced at the left side of the window.
4. Make sure the Enable Java is checked.
5. Click OK.

Netscape 6 (Macintosh/Windows):

1. Click on the Edit menu at the top.
2. Click on Preferences.
3. Click on Advanced at the left side of the window.
4. Click on the checkbox labeled Enable JavaScript for Navigator.
5. Click OK.

Firefox 1 (Windows):

1. Click on the Tools menu at the top.
2. Click on Options...
3. Click on Web Features located at the left side of the window.
4. Make sure the checkbox Enable JavaScript is checked.

If you are still having trouble, please email us or call +1-212-497-9700, ext. 362.